Higher value for customers and operational efficiency:
Learn more about digital transformation in retail on March 25th in Copenhagen
Digital transformation: The key to the future of retail
Higher value for customers – and more efficient operations
Retail is in the midst of a digital revolution. It‘s no longer enough to just have a webshop – successful retailers integrate digital technologies throughout their business to ensure a better customer experience, increased efficiency and stronger competitiveness.
Automation plays a key role in this development. From smarter inventory management and faster order processing to AI–powered customer service, digital solutions offer the opportunity to optimize operations, reduce costs, and free up time for innovation.
Learn more about digital transformation in retail
The best retailers will be those who manage to balance technology with a strong understanding of customer needs. On March 25, 2025, Carve Consulting, in collaboration with OutSystems, invites you to an exclusive inspirational meeting in Copenhagen.
Here, we focus on how digitalisation can create real value for both customers and companies.The program is packed with knowledge and commitment that includes strategic insights and hands–on experience, so you are guaranteed to leave with new skills:

Dorte Wimmer
CEO Retail Institute
Digital transformation is the biggest gamechanger in retail in years – and we’re only at the beginning. Join Dorte Wimmer as she explores the vast opportunities and key areas where digital transformation and AI are reshaping the industry. Through real-world cases, she will showcase how businesses can leverage technology to stay ahead in an ever-evolving market.
Dorte Wimmer is a respected expert in retail and consumer behavior in the Nordics, renowned for her global presentations on the future of retail. With over 20 years of experience in the retail industry, Dorte has specialized in understanding the consumers of tomorrow and conducting extensive research on future generations.
In the past decade, she has authored several books on retail and consumer behavior. Her presentations blend practical experience with insights into future trends, data, and retail knowledge, providing audiences with a clear and informative view of the constantly evolving retail landscape.

Arvid Nieuwsma
Head of Platform & Tech Plus Retail
Arvid is a tech and product enthousiast, leading the innovation and development of digital initiatives at Plus Retail and responsible for the technology stack. Creating continuous value for end-customers and operational efficiency.
In the fast-paced world of retail tech, agility is everything. At Plus Retail, Arvid embarked on a bold replatforming journey to achieve faster time to market and higher engineering efficiency—but transformation doesn’t happen overnight.
Arvid will take us through the reason why they started this ambitious project, why it took three years and the key challenges they faced, what they learned (the good, the bad and the unexpected) and the impact so far one-year post-launch. If you’re navigating your own platform evolution, this session will give you real-world insights and hard-earned lessons from the trenches.

Ruud Hochstenbach
OutSystems
Ruud Hochstenbach is driving digital transformation through innovative low-code solutions. With a strong background in the technology sector, Ruud plays a key role in helping businesses across industries to build scalable, high-performance applications.
Ruud has a proven track record in retail, where he has assisted companies in enhancing customer experiences and streamlining operations through digital solutions. He excels at bridging the gap between business needs and technology, providing actionable insights that empower organizations to embrace digital change effectively.
In addition to his expertise in low-code technology, Ruud is passionate about exploring emerging digital trends. He will present insights into the Wink app from Ahold, one of the world’s largest food retail groups, showcasing how low-code technology can enhance customer experiences and drive business success in the retail sector.
Registration
Practical info:
9:00
Registration and breakfast
9:30
The program starts
12:30
Lunch and networking
13.00
End of event
Participation is free
Meeting point:
Djøf Møde og Event
Gothersgade 133
1123 Copenhagen
Parking:
Q-park Nørreport
Contact person:
Henning von Hauen, Carve Consulting
Mail: hvh@carve.dk
Tel: +45 25260909