Source-to-Pay and Vendor Management: The Next Frontier for ServiceNow

25. november 2025

Join us on November 25th to explore the untapped potential of bringing Source-to-Pay and Vendor Management onto the ServiceNow platform.

ServiceNow is already firmly established in IT Service Management (ITSM), with rapid growth in areas such as Governance, Risk & Compliance (GRC) and HR Service Delivery, as organizations discover the power of utilizing workflows, data, and AI on one platform. Now the natural question is: What’s next? 

Two domains stand out as prime candidates — Source-to-Pay and Vendor Management. 

Procurement and vendor management are still dominated by ERP transactions, spreadsheets, emails, and fragmented ownership across finance, IT, legal, and compliance. This approach leads to disconnected workflows, limited visibility, and inefficiencies in managing sourcing requests, vendor onboarding, risk assessments, and contract renewals. 

With ServiceNow automation, these processes can become faster, more transparent, and resilient — cutting approval times, improving visibility into supplier performance and risk, and making procurement easier to navigate and scale without adding headcount. 

At the same time, industry trends create urgency: The shift to outsourcing and managed services, the rise of digital operating models, and the adoption of SIAM (Service Integration and Management) all require stronger vendor coordination and end-to-end governance. 

Join us on November 25th and gain a clear roadmap and practical guidance on how to get started and see why these areas are fast emerging as the next frontier for ServiceNow.

The event is hosted in collaboration with:

Speakers

Emelie Lindfelt

Source-to-Pay Executive,
ServiceNow

The value at play in Source-to-Pay Operations – The Next ServiceNow frontier

Join us for a deep dive into ServiceNow’s evolving capabilities within Source-to-Pay Operations. We’ll explore where the platform stands today, what customers truly need, and how trends like Intake-to-Orchestration are shaping the future.

Emelie will share insights from global and regional implementations driving the next generation of Source-to-Pay Operations excellence on the ServiceNow platform.

Henrik Ulsøe & Jesper Madsen

Head of IT Strategic Sourcing, Tryg & Partner, Carve Consulting

The Case for Change: Optimizing and Automating Vendor Management

This session explores why automation of Vendor Management is a main building block to deliver value and strategic support to the business.

Henrik and Jesper will discuss the efficiency gains, operational scale, and business case driving this transformation, including how automation strengthens value creation, compliance and reduces third-party vendor risk.

Mark Birkedal Stjerslev

Head of Service Management Office, SIAM Specialist, Spar Nord

Spar Nord’s SIAM Transformation Supported by ServiceNow

Mark shares Spar Nord’s transformation journey toward Service Integration and Management (SIAM), supported by ServiceNow.

Mark will talk about the motivation behind adopting a SIAM model and walk us through the roadmap, including the implementation of ITSM, GRC, and Contract & Vendor Management. He will also share insights about results, challenges, and key learnings from Spar Nord’s experience.

Lars J. Andersson

Partner,
Carve Consulting

How AI and Automation reshape Procurement and Vendor Management

Lars Andersson from Carve Consulting will share practical insights on how AI and intelligent automation are transforming procurement and vendor management.

Drawing on more than 15 years of experience, including leading global process and automation initiatives at Maersk, he will discuss how digital platforms can improve vendor visibility, collaboration, and control — and how this can be realized on ServiceNow.

Agenda

8.30-9.00 | Check-in and breakfast
9.00-9.10 | Welcome and introduction
09.10-10.30 | Presentations by ServiceNow, Tryg and Carve Consulting
10.30-10.50 | Coffee break
10.50-12.00 | Presentations by Spar Nord and Carve Consulting
12.00-12.30 | Lunch and networking

The event is free of charge

Meeting place

IDA Conference, Kalvebod Brygge 31-33, 1780 Copenhagen

Parking

Kalvebod Brygge 31-33, 1780 Copenhagen

Contact person

May-Britt Højgaard
mbh@carve.dk
+45 2162 6470